Terms & Conditions
Welcome to You.Me.We. Leadership! These terms and conditions outline the rules and regulations for using our website and engaging with our services.
By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website or services.
Unfair Contract Terms Protection
We comply with the expanded unfair contract terms legislation that came into effect in November 2023. Our terms:
• Are transparent and clearly explained
• Do not impose unfair penalties or fees
• Provide reasonable cancellation and refund options
• Maintain balanced rights and obligations for both parties
• Are subject to regular review to ensure ongoing compliance
If any term is found to be unfair under Australian law, that term may be declared void while the remainder of these terms continue in effect.
About You.Me.We. Leadership
You.Me.We. Leadership specialises in helping technical experts transition from practitioners to confident leaders. We provide coaching services, workshops, speaking engagements, and educational content focused on leadership development for technical professionals across various industries.
Business Details:
• Business Name: You.Me.We. Leadership
• ABN: 96 476 567 153
• Email: aaron@youmeweleadership.com
• Website: https://youmeweleadership.com/
Services We Provide
Leadership Coaching Programs
• Individual coaching sessions and programs
• Group coaching and mastermind sessions
• Leadership assessments and 360 feedback processes
• Strategic planning and implementation support
Workshops and Speaking
• In-person and virtual workshops
• Keynote presentations and speaking engagements
• Corporate training and team development sessions
• Industry-specific leadership programs
Digital Content and Resources
• Educational blog content and articles
• Newsletter insights and frameworks
• Podcast episodes and interviews
• Downloadable resources and tools
Consultation Services
• Leadership strategy consultations
• Organisational development advice
• Team effectiveness assessments
• Business growth planning sessions
Australian Consumer Law Compliance
You.Me.We. Leadership complies with the Australian Consumer Law (ACL) and your rights as a consumer are protected under this legislation.
Consumer Guarantees
Mandatory Consumer Guarantee Statement: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and obtain a refund for the unused portion of the contract; or to obtain a discount for the reduced value of services provided. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Our services are provided:
• With due care and skill
• Within a reasonable time (or agreed timeframe)
• Fit for the specific purpose you've told us about
• At a price that represents fair value
Your Rights
Under Australian Consumer Law, you have the right to:
• Receive services that meet consumer guarantees
• Request remedies if services don't meet guarantees
• Receive clear information about pricing and terms
• Cancel contracts in certain circumstances
• Refund or remedy for major service failures as outlined above
Our Remedies Policy
If our services don't meet consumer guarantees, we will:
• Discuss the issue with you promptly
• Provide appropriate remedies including additional sessions, partial refunds, or service modifications
• Work with you to resolve any concerns in good faith
• Honour refund policies outlined in individual service agreements
Booking and Payment Terms
Service Bookings
• All coaching sessions and workshops must be booked in advance
• Booking confirmations will be sent via email
• Session details including time, date, and access information will be provided
• Changes to bookings require at least 48 hours notice
Payment Terms
• Coaching programs: Payment due before commencement or as per agreed payment plan
• Workshops: Payment due upon registration or as specified
• Speaking engagements: Payment terms as outlined in separate agreements
• Consultation services: Payment due within 14 days of invoice
Accepted Payment Methods
• Bank transfer (EFT)
• Credit card payments (via secure payment processor)
• PayPal (where available)
• Other methods as agreed in writing
Late Payment
• Late payment fees may apply for overdue invoices (as specified in service agreements)
• Services may be suspended for significantly overdue payments
• Payment plans are available for eligible clients
Cancellation and Refund Policy
Session Cancellations
• 48+ hours notice: Full credit or reschedule available
• 24-48 hours notice: 50% fee applies
• Less than 24 hours: Full session fee applies
• Emergency circumstances: Considered on a case-by-case basis
Program Cancellations
• Before commencement: Full refund minus administrative fee (if applicable)
• Within first week: Pro-rated refund for unused sessions
• After first week: Refund calculated based on unused sessions and program terms
• Completed sessions: Non-refundable
Workshop Cancellations
• 7+ days before: Full refund available
• 3-7 days before: 50% refund or credit towards future workshop
• Less than 3 days: No refund, but credit may be available for exceptional circumstances
• Workshop cancellation by us: Full refund or alternative workshop offered
Refund Processing
• Refunds processed within 14 business days of approval
• Refunds made to original payment method where possible
• Administrative fees may apply as outlined in individual service agreements
Website Usage Terms
Acceptable Use
You may use our website to:
• Access information about our services
• Read and share our content (with appropriate attribution)
• Book services and complete necessary forms
• Subscribe to newsletters and updates
• Contact us with enquiries
Prohibited Activities
You must not use our website to:
• Share inappropriate, offensive, or illegal content
• Attempt to gain unauthorised access to our systems
• Distribute spam or unsolicited commercial messages
• Copy substantial portions of our content without permission
• Interfere with website functionality or other users' experience
User Content
If you submit content to our website (comments, testimonials, enquiries):
• You retain ownership of your content
• You grant us permission to use it for business purposes (with appropriate privacy protections)
• You confirm you have the right to share the content
• We reserve the right to moderate or remove inappropriate content
Intellectual Property Rights
Our Content
All website content is owned by You.Me.We. Leadership and protected by copyright, including:
• Written articles, frameworks, and methodologies
• The You.Me.We. Leadership framework
• Graphics, logos, and design elements
• Audio and video content
• Workshop materials and resources
Your Usage Rights
You may:
• View and read content for personal use
• Share links to our content with proper attribution
• Quote brief excerpts for educational or commentary purposes
• Use content for personal learning and development
Restrictions
You may not:
• Reproduce substantial portions of our content commercially
• Use our frameworks for your own commercial coaching without licence
• Remove copyright notices or claim our content as your own
• Distribute our proprietary methodologies without permission
Client Work Product
• Content you create during coaching remains your intellectual property
• Insights and breakthroughs from our sessions belong to you
• We may reference anonymised examples with your permission
• Collaborative frameworks developed together have shared usage rights (as agreed)
Privacy and Data Protection
Personal Information
Your personal information is handled in accordance with:
• Our comprehensive Privacy Policy (available on this website)
• The Privacy Act 1988 (Cth) and Australian Privacy Principles
• Industry best practices for data security and protection
Information We Collect
• Contact information for service delivery
• Professional information relevant to coaching
• Payment information for billing purposes
• Website usage data for improvement purposes
How We Use Information
• To deliver coaching services and programs
• To communicate about services and sessions
• To process payments and maintain records
• To improve our services and website functionality
• For marketing purposes (with your consent)
Information Sharing
We do not sell or rent your personal information. We may share information with:
• Service providers (payment processors, email platforms) under strict confidentiality
• Professional advisors when necessary for business operations
• Third parties with your explicit consent
• Authorities when required by law
Limitation of Liability
Service Limitations
Our liability for any claims related to our services is limited to the fees paid for those specific services.
Exclusions
You.Me.We. Leadership is not liable for:
• Indirect, consequential, or special damages
• Loss of profits, data, or business opportunities
• Damages arising from your decisions or implementations
• Third-party content or services referenced on our website
• Technical issues or website downtime
Business Coaching Context
You acknowledge that:
• Business coaching involves inherent risks and uncertainties
• Results depend on many factors beyond our control
• You are responsible for your own business decisions
• Success requires your active participation and implementation
Force Majeure
Neither party will be liable for any failure or delay in performance due to circumstances beyond reasonable control, including:
• Natural disasters or acts of God
• Government actions or regulations
• Pandemic or health emergencies
• Technical failures or internet outages
• Other unforeseeable circumstances
In such cases, we will make reasonable efforts to minimise disruption and provide alternative arrangements where possible.
Dispute Resolution
Initial Resolution
If you have concerns about our services:
Contact us directly to discuss the issue
We will work with you in good faith to resolve concerns
Most issues can be resolved through open communication
Formal Disputes
For unresolved disputes:
Mediation: We prefer mediation as a first step
Arbitration: May be used for complex commercial disputes
Legal Action: Small Claims Court for appropriate matters
Jurisdiction: Western Australian courts have jurisdiction
Consumer Rights
Nothing in these terms affects your rights under Australian Consumer Law or other applicable consumer protection legislation.
General Terms
Entire Agreement
These terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between us.
Changes to Terms
We may update these terms from time to time. Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of updated terms.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver
Our failure to enforce any provision does not constitute a waiver of our rights to enforce that provision later.
Assignment
You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations with reasonable notice.
Governing Law
These terms are governed by Western Australian and Australian law.
Contact Information
For questions about these terms or our services:
YouMeWe Leadership
Email: aaron@youmeweleadership.com
Website: https://youmeweleadership.com/
For consumer law enquiries:
Australian Competition and Consumer Commission (ACCC)
Website: www.accc.gov.au
Phone: 1300 302 502
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
These terms are effective from the date of publication and apply to all users of our website and services.
Last updated: June 2025
Thank you for choosing You.Me.We. Leadership for your leadership development journey. We're excited to support your transformation from technical expert to confident leader.